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When is a helping professional crossing over the helping line into the intrusion zone?
It is clear that most of us work as helping professionals. From secretaries to psychologists, physicians to front desk staff, we are helping someone. What happens when the person we are attempting to help doesn't show up? What happens when we have concerns about the recipient of our help that we cannot answer in their absence? I wish the answer was a clear formula. But the truth is, a good response depends on a number of elements.
Everything from ethics to time to money to personality…
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The customer used to be right as a way to keep business strong. Now it is tainted with CYA, for people wanting to keep their jobs, sometimes without even working. When did we lose track of how to do good business?
My DSL hadn't been working at all well since purchasing a new service from the phone company I've done business with for more than a dozen years. They have had ups and downs with the rest of the stock market and ever changing business profiles. But I have always had service. So, I asked, what they thought the problem was.
There was no good old-fashioned "the customer is right" attitude as I see in black and white films. Apparently, I live too much in color. The problem was me! My phone? …
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